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1) Conclusion of travel agreement
2) Payment
3) Services
4) Changes in services and prices
5) Cancellation by the tour participant, changes in reservations, substitute persons
6) Cancellation and termination by the tour operator
7) Warranty rights
8) Limitation of liability
9) Obligation to provide assistance
10) Exclusion of claims and statutory limitation thereof
11) Legal venue


Travel People GmbH is a travel agency and arranges travel services whereby a contract between the traveler and the tour operator, named in the confirmation/invoice, is issued.

Separate flight services will always be arranged by Travel People GmbH as an intermediary only. In this case the airline is the contract partner with the traveler.

In cases where Travel People GmbH sells two or more services as a package it acts as a tour operator and the following terms and conditions apply:

1. Conclusion of travel agreement

When making a reservation in writing, per email or verbally by phone, the traveler is submitting a binding offer to us concluding in a travel agreement. The travel agreement shall become effective upon our acceptance.

The reservation made by the person placing the order shall also apply to all parties listed therein; the person making the reservation shall be responsible for compliance with the contractual obligations by such persons, to the extent that he/she has expressly declared willingness to do so in a separate agreement to this effect.

The contract becomes binding upon the acceptance of the tour operator. Following finalization of the contract the tour operator will issue the travel confirmation.

Should the contents of the confirmation of reservation differ from those of the reservation, a new offer will be made on the tour operatorís part, which shall remain binding for a period of 10 days. The agreement shall come into existence on the basis of this new offer, if the traveler accepts the latter within this period.