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Content
1) Conclusion of travel agreement
2) Payment
3) Services
4) Changes in services and prices
5) Cancellation by the tour participant, changes in reservations, substitute persons
6) Cancellation and termination by the tour operator
7) Warranty rights
8) Limitation of liability
9) Obligation to provide assistance
10) Exclusion of claims and statutory limitation thereof
11) Legal venue
5. Cancellation by the tour participant, changes in reservations, substitute persons
If the traveler cancels the travel arrangement or fails to undertake the journey, the tour operator may demand compensation for the travel preparations effected and for expenses that have been incurred. When such compensation is calculated, customary savings on expenses and other normally available alternative ways of utilizing the travel services must be taken into account.
The per person lump-sum claim for cancellation fees is calculated as follows:
| up to the 30th day before departure | 20% |
| from 29th to 22nd day before departure | 25% |
| from 21st to 15th day before departure | 30% |
| from 14th to 8th day before departure | 45% |
| from 7th to 1st day before departure | 60% |
| day of departure | 100% of tour price. |
The traveler has the right to prove that none or a lower loss than the standardized figure has occurred.
The tour operator shall have a claim for compensation exceeding that agreed in the lump-sum cancellation costs, if he provides evidence substantiating such claim.
If the traveler wishes to change departure time, accommodation, destination and/or departure airport, a processing fee of € 25,00 per person will be charged up to the 30th day prior to departure for such changes, to the extent that they are possible.
In the case of special-offer flight fares, we would like to draw your attention to corresponding deviations such as the fact that amendments are impermissible or higher cancellation fees may apply.
Up to the commencement of the tour, the traveler may demand that a third party enter into his/her rights and obligations arising out of the travel agreement. We may object to such a substitution, if the person concerned does not meet the specific tour requirements or statutory provisions or administrative orders stand in the way of his/her participation.
If a substitute person takes the place of the participant named in the reservation, we are entitled to charge a fee of € 25,00 as reimbursement for the costs we incur in connection with participation of the substitute person.
If a third party enters into the agreement, he/she and the original traveler are jointly and severally liable to us for the tour price and additional costs arising out of such a substitution.
