Service » Travel Conditions

Content

1) Conclusion of travel agreement
2) Payment
3) Services
4) Changes in services and prices
5) Cancellation by the tour participant, changes in reservations, substitute persons
6) Cancellation and termination by the tour operator
7) Warranty rights
8) Limitation of liability
9) Obligation to provide assistance
10) Exclusion of claims and statutory limitation thereof
11) Legal venue

7. Warranty rights

If the tour is not executed as laid down in the agreement, participants may demand redress. The tour operator may refuse such redress, if it would involve disproportional expense. The tour operator may also provide redress in the form of an equivalent alternative service.

The participant may claim an appropriate reduction in the tour price for the duration in the event of failure to perform the tour as laid down in the agreement. The tour price shall be reduced to an extent corresponding to the ratio that would have existed at the time of sale between the value of the tour in defect-free conditions and its actual value. The reduction shall not apply if the participant fails to report the defect for reasons for which he/she is responsible.

If a tour is considerably impaired as the result of a defect, and the tour operator does not remedy the situation within a reasonable period of time set by the participant, the latter may terminate the travel agreement within the scope of the statutory provisions; in his/her own interests and in order to document such action, notice of termination should be made in writing.

This also applies if the participant cannot be reasonably expected to take part in the defective tour for an important reason recognizable for to the organizer. The assignation of a period of redress is shall apply in all cases except those in which redress is impossible or rejected by the tour organizer or immediate termination of the agreement is justified by the customer's special interest.

In case of cancellation the tour operator can demand a reasonable compensation for already supplied services or services required for the termination of the journey. This does not apply if services are of no interest to the traveler as a result of cancellation of the contract.